Terms and Conditions

Effective Date: 20th June, 2025

Welcome to Crave Boutik! These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or purchasing from www.craveboutik.com (“Website”), you agree to be bound by these Terms.

1. About Us

Crave Boutik is an online pastry shop that offers freshly baked pastries for sale, delivery, and pick-up.

2. Eligibility

You must be at least 18 years of age or use the site with the involvement of a parent or legal guardian. By placing an order, you confirm you meet this requirement.

3. Ordering & Payment

Orders can be placed via our website and must be paid for in full at checkout.
Accepted payment methods include debit/credit cards, bank transfers, and other available options listed at checkout.
We reserve the right to refuse or cancel any order at our discretion.

4. Product Information

We aim to present our products accurately. However, due to the handmade nature of our pastries, slight variations may occur.
Allergen information is provided where applicable. Please contact us directly for specific dietary or allergy concerns.

5. Pricing & Charges

All prices are listed in [Insert Currency] and include applicable taxes unless stated otherwise.
Delivery charges, where applicable, are clearly shown before checkout.

6. Delivery & Pickup

Delivery is available to specified locations, as listed on our site.
Estimated delivery windows are provided, but delays may occur due to traffic, weather, or other factors.
If no one is available at the delivery address, we may contact you for alternate arrangements or return the order to our facility.

7. Cancellations & Refunds

Orders may be canceled within 12 hours of placing the order.
Due to the perishable nature of our goods, no refunds are available once baking has begun or delivery is in progress.
If your item arrives damaged or incorrect, please contact us within 24 hours with a photo for resolution.

8. Intellectual Property

All website content—including images, recipes, branding, and designs—belongs to Crave Boutik and may not be reused or reproduced without written permission.

9. Privacy

Please refer to our [Privacy Policy] to understand how we collect and use your personal data.

10. User Conduct

By using our site, you agree not to:

Engage in unlawful or fraudulent activities
Post false, misleading, or harmful content
Interfere with the Website’s security or performance

11. Limitation of Liability

Crave Boutik shall not be held responsible for any indirect, incidental, or consequential damages resulting from your use of the site or our products.

12. Modifications to Terms

We may update these Terms occasionally. Any changes will be posted on this page. Continued use after updates means you accept the new terms.